Contact Information and Forms

• How can I contact MSP?
• Where can I get MSP forms?
• How do I contact the Travel Assistance Program (TAP)?
• What do I do if I am not satisfied with a decision that has been made by Health Insurance BC?

Enrollment

• Who is eligible to enroll in MSP?
• How do I apply?
• I am new to B.C. - when will I be covered?
• If someone has received emergency medical care, while waiting to receive a CareCard, what should they do?
• What is the status of my MSP application and CareCard?
• What do I do if I want to appeal the wait period for provincial health care coverage that new and returning residents are required to complete?
• How do I add a person (other than a newborn) to my account?
• How do I add a newborn child to my account?
• I’m adopting a child from outside Canada – how do I add him/her to my coverage?
• How do I stop coverage for someone under my account?
• I've recently become separated or divorced - do I need to change my MSP account?
• How do I report an address change within B.C.?
• I am leaving B.C. - what do I need to know?
• How do I report a change of name?
• If my CareCard is lost, stolen or damaged, how do I get a replacement?
• I am working for a new employer who will look after my medical coverage. How can I cancel my current account and what should I do with the premium invoices/collections letters I am receiving?
• I am leaving an employer who has been looking after my medical coverage - what do I do to set up a new account?
• How do I request information on setting up an MSP group plan for employees?
• I have a child who will be turning 19 shortly - what should I do to continue his or her MSP coverage?
• A family member passed away recently - does MSP need to be advised?

Premiums

• Do I have to pay for MSP coverage? Are there special rates for seniors and students?
• How do I pay my premiums?
• I've received a premium invoice I can't afford - what should I do?
• I have applied for premium assistance to MSP but have not yet heard back. What should I do about the premium invoices/collections letters I am receiving?
• I recently received a premium bill earlier than I expected - am I being overbilled?
• I have received a collections notice - what should I do?
• How is MSP able to verify my income with the Canada Revenue Agency (CRA)?
• Do I have to reapply for premium assistance every year?
• Why has my premium assistance level changed?
• MSP has stopped my premium assistance because I don't file an income tax return. I'm not required to file a tax return, so how do I start getting premium assistance again?
• I haven't had to pay premiums for years. Why did I receive a letter saying I have to start paying again?
• MSP has made a change to my premium assistance because of information from CRA about my previous year's income. What do I do if I don't agree with the change MSP has made?
• My account was adjusted retroactively because of information MSP received from CRA and now I owe premiums for earlier months. Why didn't MSP check my previous year's income before now?

Coverage and Other Health Care Benefits

• What coverage is available when I go to the physical therapist, massage therapist, chiropractor, naturopath or podiatrist?
• When are routine eye examinations a benefit of MSP?
• How do I make a claim for medical services received in Quebec or outside Canada?
• Where can I obtain information about the Healthy Kids program?
• Where can I find information about PharmaCare?

Last Revised: October 24, 2007